Testra Terms of Use

Effective date: [EFFECTIVE DATE]

Testra is operated by Chase Company Inc. ("Testra," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of the Testra website, application, subscriptions, bloodwork vault, biomarker analysis, Testra Score, protocol logging, educational plans, AI chat, and related services (together, the "Service").

Testra provides health education and personal recordkeeping. It does not provide medical advice, diagnosis, prescriptions, or treatment recommendations. Do not start, stop, or change a medication, hormone dose, injection schedule, supplement, or other treatment based on the Service.

1. Acceptance and contractual documents

By selecting an acceptance checkbox or button that expressly references these Terms when creating an account or purchasing a subscription, you agree to these Terms. If you do not agree, do not create an account or purchase a subscription. Where acceptance is required for an existing account, you must accept before continuing to use the affected features.

Before a purchase, you must have an opportunity to review the applicable price, currency, subscription period, renewal terms, cancellation instructions, and these Terms, and to correct purchase information. Your purchase confirmation records the commercial terms of your order. You may save or print these Terms.

The Privacy Policy explains our handling of personal information. Accepting these Terms is not blanket consent to every use of health information. Where separate consent is required for collecting, processing, or sharing sensitive information, we request it separately. These Terms do not override the Privacy Policy's commitments or limit your statutory privacy rights.

Specific purchase terms displayed and accepted at checkout control over conflicting general billing provisions in these Terms. Mandatory law controls over all contractual documents.

2. Eligibility and geographic availability

The Service is offered to individuals residing in the United States and Canada, excluding Quebec. You must be at least 18 years old and have reached the age of majority where you live, whichever is higher. You must have legal capacity to enter this agreement and use the Service for your own personal, noncommercial purposes.

The Service is not currently offered to residents of Quebec, the United Kingdom, the European Economic Area, or other territories outside the launch area. Do not misrepresent your residence or use location-masking tools to evade availability restrictions. These restrictions do not remove rights that applicable law gives to a person whose information we process.

Testra focuses on adult male hormone and bloodwork education. Its scoring assumptions and educational materials may not be appropriate for people with different physiology, medical histories, or laboratory contexts. Availability of an account does not establish clinical suitability for any individual.

3. What the Service does

Depending on your plan and available features, Testra lets you:

• Upload PDFs or photographs of laboratory reports, including reports issued by Canadian and United States laboratories.

• Use AI to extract biomarker names, values, units, reference ranges, and related report information.

• Review historical results, trends, plain-language explanations, and a proprietary Testra Score out of 100.

• Record testosterone or other hormone protocols, including compounds, esters, doses, injection frequency, and ancillary medications.

• Record symptoms and other information you choose to supply.

• Receive personalized educational material and action plans, and ask an AI chat system questions about your records.

• Store and retrieve historical reports and related records in your account vault.

Features, supported report formats, usage allowances, and plan-specific limits are described in the Service or at checkout. A subscription purchases access to the described features; it does not purchase a particular health outcome, score improvement, clinical assessment, or guaranteed AI answer.

References to LifeLabs, Dynacare, or other laboratories identify possible report sources. Unless expressly stated, those laboratories do not sponsor, endorse, or operate Testra, and uploading a report does not create an integration with that laboratory.

4. Educational purpose; no medical relationship

Testra is not a healthcare provider, diagnostic service, pharmacy, or substitute for physician care. Using the Service does not establish a physician-patient, pharmacist-patient, therapist-patient, or other clinical relationship with Chase Company Inc., its personnel, or its technology providers.

The Service is not offered or intended for use as a medical device, diagnostic tool, clinical decision system, or system for determining the safety or effectiveness of a treatment. This statement describes its intended use; it is not a representation that a regulator has approved, cleared, certified, or formally exempted Testra.

Personalization does not convert educational content into medical advice. Explanations, action plans, chat responses, scores, and references to hormone optimization are educational. Testra does not recommend that you initiate, discontinue, increase, decrease, combine, or replace a particular medication, hormone, compound, supplement, or treatment.

Decisions about testing, diagnosis, treatment, fertility, cardiovascular risk, hormone therapy, and monitoring belong with an appropriately licensed healthcare professional who can consider your full history, examination, medications, and circumstances. Never disregard professional advice or delay seeking care because of a Testra output.

Testra is not an emergency service. Reports, symptoms, messages, and accounts are not monitored for emergencies or reviewed by a clinician as part of the Service. If you may be experiencing a medical emergency, call 911 or your local emergency number immediately.

5. Laboratory extraction, trends, and Testra Scores

AI extraction can omit or misread information. Errors may affect decimal points, units, biomarker names, collection dates, reference ranges, patient identifiers, or the association between a result and a report. Image quality, handwriting, formatting, language, and laboratory-specific conventions can affect extraction.

Compare extracted information with your original report before relying on it as an accurate record or sharing it. Correct errors using available controls or contact support. Testra's stored interpretation does not amend the report issued by the laboratory. Keep your own copies of original records.

Results from different laboratories, test methods, collection times, units, or physiological circumstances may not be directly comparable. A trend can reflect a change in method, data entry, or timing rather than a change in health.

The Testra Score is a proprietary educational summary based on the information available to the Service and the methodology used at the time. It is not a diagnosis, validated clinical risk estimate, percentage of health, life-expectancy prediction, or certification that a hormone protocol is safe.

Descriptions such as "optimized," "optimal," "in range," "high," or "low" must be read with the identified comparison range and context. A laboratory reference interval and a Testra educational target are different concepts. A Testra target is not necessarily a laboratory reference interval, a clinical guideline, or an appropriate treatment target for you.

A high score does not rule out illness or make an abnormal result safe to ignore. A low score does not establish disease or mean that treatment is required. Missing biomarkers can affect the completeness of an assessment. Scores may change when you correct data, add results, or when the scoring methodology changes, even if your underlying health has not changed.

6. Hormone protocols and harm-reduction content

Testra permits personal recordkeeping and educational discussion about testosterone replacement therapy, ancillary medications, and performance-enhancing compounds. Recording a substance or displaying information about it does not endorse its use, confirm its legality, or establish that its dose, source, combination, or administration is safe.

Harm-reduction education does not eliminate the risks of nonmedical hormone or compound use. Laboratory results alone cannot establish that continued use is safe. Testra does not verify prescriptions, compound purity, authenticity, injection technique, or the appropriateness of a protocol.

Protocol logs and any associated reminders record information you supply. They are not prescribing instructions or clinical monitoring. Do not interpret a reminder, calculated date, or repeated entry as approval of a dose or schedule.

You may not use Testra to buy, sell, arrange unlawful access to, or facilitate unlawful distribution of controlled substances or prescription medicines.

7. Accounts and account security

Provide accurate registration information, maintain a working email address, and keep your account information current. Do not impersonate another person or create an account for a minor.

Your account is personal. Do not share login credentials or allow another person to upload their health records into your account. Use a unique password, protect access to your email and devices, and use available additional authentication controls.

Notify us promptly at testra.support@chasecompanyinc.com if you suspect unauthorized access or a security issue. Do not send passwords, full payment-card numbers, or unnecessary copies of health records in ordinary email.

You are responsible for activity you authorize and for reasonable care of your credentials. You are not automatically responsible for unauthorized activity caused by a failure of our security or for charges that applicable law does not make you responsible for. We remain responsible for our own security obligations.

We may require proportionate identity or account-ownership verification before restoring access, releasing sensitive records, or making security-sensitive changes.

8. Subscriptions, payment, and renewal

Prices, currency, billing frequency, included features, applicable taxes, and any usage limits are disclosed before purchase. Your selected plan and checkout confirmation determine your subscription period. Your financial institution may impose its own currency-conversion or transaction fees.

Direct payments are processed through Stripe. If you purchase through an app marketplace, the marketplace's payment system and applicable purchase terms govern its processing of the transaction. The checkout identifies the payment channel. Providing payment details to a processor does not authorize Testra to use them for unrelated purchases.

If you purchase an automatically renewing subscription, you authorize recurring charges for the disclosed subscription price and applicable taxes at the disclosed interval until you cancel. Recurring billing requires your affirmative consent to the renewal terms presented at checkout.

A free trial or promotional offer applies only if expressly offered. Before enrollment, the offer will identify its duration, eligibility restrictions, any required payment method, the price and billing frequency after the offer, and the cancellation deadline. We will not convert a trial into paid recurring billing without the required disclosures and consent.

We provide purchase confirmations and legally required renewal, trial-expiration, and subscription notices. We do not increase the price for a period you have already paid for. A future price increase requires advance notice stating the new price, effective date, and how to cancel; we obtain additional consent when required by law or the applicable marketplace.

If payment fails, we may ask you to update your payment method and may suspend paid features after notifying you. Any retry must relate to an authorized charge. We do not impose an undisclosed late fee or collection charge. Suspension of paid features does not extinguish your privacy rights.

9. Cancellation and refunds

For a subscription purchased directly from Testra, you may stop renewal through the account's subscription-management controls. You may also request cancellation by emailing testra.support@chasecompanyinc.com from the email associated with your account. We may verify account ownership but will not require you to explain your decision or complete a retention interview.

A direct cancellation request received before the renewal charge is initiated stops that renewal, even if our administrative processing occurs later. If we charge you after a timely cancellation request, we will refund the charge. We provide confirmation of cancellation.

For a subscription purchased through an app marketplace, cancel using that marketplace's subscription controls. Contact us if you need help identifying the payment channel. Uninstalling the app, logging out, or simply ceasing use does not cancel a subscription.

Unless you request immediate account closure, cancellation normally leaves paid access available until the end of the period already paid for. It does not, by itself, delete your records. Account deletion and cancellation are distinct requests, as explained in Section 16.

Except where required by law, expressly promised at checkout, or provided below, payments for an already-started subscription period are not refundable solely because you cancel, use the Service less than expected, or change your mind. This provision does not restrict rights arising from an unauthorized charge, misleading description, defective or undelivered service, or a legally available cancellation or withdrawal right.

If we permanently discontinue a prepaid service or terminate your paid access for our convenience, we will refund the unused prepaid portion. If we make a material reduction to your purchased features during a prepaid period and cannot provide a reasonably equivalent service, you may cancel the affected service and receive a proportionate refund for the unused portion. Any more favorable remedy required by law remains available.

Send direct-billing refund requests to testra.support@chasecompanyinc.com, including your account email and relevant transaction date. Do not include full card details. Marketplace refunds are ordinarily processed through the marketplace; we will cooperate where our action is needed and remain responsible for obligations the law places on us. Nothing requires you to contact us before exercising a lawful payment dispute or chargeback right.

10. Your uploads and other content

"User Content" means reports, photographs, biomarker records, protocol details, symptom entries, chat inputs, and other information you submit. As between you and Testra, you retain your rights in User Content. Uploading a laboratory report does not transfer ownership of that report or your personal information to us.

Upload only your own health records and material you are entitled to provide. Do not upload another patient's records. Incidental information about the laboratory or clinician appearing on your own report may be included where necessary to process that report.

You give us a limited, nonexclusive license to host, copy, organize, extract, process, display, transmit, and back up User Content only as necessary to provide and secure the Service, respond to your instructions, meet legal obligations, and carry out the purposes and choices described in the Privacy Policy. We may permit contracted service providers to perform those activities for us subject to the applicable restrictions.

This license does not authorize selling your health records, publishing them, using them for targeted advertising, or training a general-purpose AI model on them. It ends when the relevant content is deleted, except to the extent continued restricted retention or processing is permitted or required under the Privacy Policy and applicable law.

You authorize the processing needed to perform features you request, subject to any separate consent required by law. If you withdraw a consent required for a feature, we may no longer be able to provide that feature. Withdrawal does not waive your other rights.

11. AI processing and generated content

Testra uses third-party AI services, including APIs supplied by Anthropic or OpenAI, to support extraction, explanations, educational plans, and chat. Depending on the feature, relevant report content, biomarker values, protocol information, symptoms, or conversation context may be sent to those providers as described in the Privacy Policy and applicable consent notices.

AI output is generated automatically and may be incomplete, inaccurate, outdated, inconsistent, biased, or fabricated. It may invent explanations or references, misunderstand units, overlook relevant context, or give an answer that sounds confident despite being wrong. Responses are not individually reviewed or approved by a clinician as part of the Service.

Do not treat an AI answer as verification of a diagnosis, a clinical instruction, or permission to change treatment. If an answer appears to give a medication or dosing instruction, do not act on it; bring the underlying question and original records to a qualified healthcare professional.

You may save, download, and share outputs generated for your own account for personal purposes, including discussing them with your healthcare professional. Identify them as AI-generated educational content when doing so. We do not guarantee that an output is unique, eligible for copyright protection, or free of third-party rights.

The Privacy Policy governs AI-related data handling. These Terms do not give an AI provider an unrestricted right to use your health information.

12. Acceptable use and prohibited conduct

You must not:

• Use or present Testra as a substitute for medical diagnosis, professional treatment decisions, emergency care, or required clinical monitoring.

• Use outputs to prescribe, direct another person's treatment, or operate a professional clinical service without a separate agreement expressly authorizing that use.

• Use Testra data or scores to make employment, insurance, credit, housing, or other eligibility decisions about another person.

• Upload stolen records, another person's health information, malicious files, or content you lack permission to submit.

• Attempt to access another account, bypass authentication, expose private storage, scrape sensitive information, or interfere with security controls.

• Use automated extraction, excessive requests, or other activity that materially disrupts the Service or circumvents disclosed usage limits.

• Manipulate the AI system to reveal another user's information, confidential instructions, security credentials, or restricted infrastructure information.

• Reverse engineer protected software or circumvent technical restrictions, except to the extent applicable law expressly permits the activity despite a contractual restriction.

• Infringe intellectual property rights, threaten or harass personnel, commit fraud, or use the Service for unlawful transactions.

• Resell account access or misrepresent an output as a clinician-authored report, laboratory certification, or regulatory approval.

Good-faith reporting of an error, a security concern, an adverse experience, or criticism of Testra is not prohibited. Nothing restricts lawful whistleblowing, reporting to regulators, or legally protected consumer reviews. If you discover a security issue, stop accessing any information beyond what is necessary to identify it and contact us without circulating sensitive data.

13. Testra intellectual property

Chase Company Inc. and its licensors retain their rights in the Service's software, interface, branding, educational materials, scoring methodology, and other proprietary components. Subject to these Terms, we grant you a limited, personal, nonexclusive, nontransferable right to access the Service for your authorized use during the applicable access period.

This does not give us ownership of your biomarker values, health history, User Content, or personal information. Your right to retrieve your own records and exercise privacy rights is not conditioned on assigning us those rights.

You may not copy or commercially exploit our software, branding, or proprietary materials beyond the permissions in these Terms or applicable law. Third-party names and trademarks belong to their owners.

If you voluntarily provide product suggestions, you permit us to use those suggestions without compensation. This permission does not convert health information included in a support message into unrestricted feedback or override our confidentiality and privacy obligations.

14. Third-party services and app marketplaces

The Service depends on providers for AI processing, hosting, storage, authentication, and payment processing. The Privacy Policy describes the relevant roles of providers such as Anthropic, OpenAI, Supabase, Vercel, and Stripe. Their involvement does not remove our responsibility for obligations applicable to Testra.

External websites or services reached through links have their own terms and privacy practices. A link does not constitute endorsement or verification of medical claims. You decide whether to use an external service.

If you download an app from a marketplace, its applicable platform terms and standard end-user license agreement govern matters within their scope. These Terms govern your service relationship with Chase Company Inc.; they do not purport to replace a marketplace's mandatory license provisions. The marketplace does not provide Testra's health education or assume our service obligations merely by distributing an app.

15. Availability and changes to the Service

We may maintain, repair, secure, and improve the Service. Temporary outages may occur because of maintenance, technical failures, or provider interruptions. Testra is not designed for time-critical decisions or as your sole copy of medical records.

We may update extraction methods, educational content, or scoring methodology. Where a material scoring change affects the interpretation of displayed scores, we will identify that change in the Service or an accompanying notice. A recalculated score does not itself show a biological change.

We will give reasonable advance notice of a planned discontinuation or material reduction of purchased functionality, ordinarily at least 30 days, unless a security issue, legal requirement, or circumstance outside our reasonable control requires faster action. Billing remedies under Section 9 and statutory rights remain available.

The vault is an ongoing account archive, not a promise of perpetual storage or a legally designated medical record repository. Retention, deletion, and backup handling are governed by the Privacy Policy. We will provide a reasonable opportunity to retrieve records before a planned permanent closure where lawful and practicable.

16. Suspension, termination, and account deletion

You may stop using the Service at any time. You may request account closure or deletion through available account controls or by emailing testra.support@chasecompanyinc.com. Privacy requests are handled under the Privacy Policy and applicable law.

For subscriptions billed directly by Testra, an authenticated account-deletion request also stops future subscription renewals. If a marketplace controls billing, we will explain that you must stop renewal through that marketplace and provide the relevant cancellation instructions. We will not describe deletion as cancelling marketplace billing when we cannot perform that action.

We may restrict or suspend access where reasonably necessary to address a security threat, suspected unauthorized access, nonpayment, unlawful use, a material breach of these Terms, or a legal obligation. Restrictions will be proportionate to the issue. Where safe and lawful, we will explain the reason and provide an opportunity to resolve a remediable breach before permanent termination.

Immediate action may be necessary for serious misuse, exposure of another person's information, or an urgent legal or security risk. Contact support to request review of an account restriction. A good-faith privacy request, consumer complaint, review, or payment dispute alone is not grounds for punitive termination.

Termination does not authorize us to retain health information indefinitely or deny access rights that survive account closure. We may retain limited records as described in the Privacy Policy. Refunds, if applicable, are handled under Section 9 and mandatory law.

Provisions concerning accrued payment obligations, intellectual property, permitted retention, liability, and dispute resolution survive only to the extent needed to give them effect and subject to applicable law.

17. Warranties and their limits

We will provide the Service with the care and skill required by applicable law and honor express commitments made in these Terms and your accepted purchase terms.

Subject to those commitments and nonwaivable rights, the Service and AI outputs are provided on an "as available" and "as is" basis. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement that would otherwise extend beyond our express obligations.

We do not warrant uninterrupted availability, error-free extraction, complete or current AI answers, clinical appropriateness of a score, achievement of a health outcome, or compatibility with every report format or device. We do not promise that any internet service is immune from unauthorized access.

These limitations do not excuse deceptive statements, failure to use legally required care, breach of applicable security duties, or failure to provide remedies required by consumer protection law.

18. Limitation of liability

To the extent permitted by applicable law, Chase Company Inc. and its personnel and licensors will not be liable under these Terms for indirect or consequential commercial losses, lost profits, or lost business opportunities that arise from using or being unable to use the Service.

Subject to the exceptions below, our aggregate liability for claims arising from the Service or these Terms will not exceed the greater of CAD $100 and the total fees you paid to Testra for the Service during the 12 months immediately preceding the event giving rise to the claim. Fees charged in another currency are included at their Canadian-dollar equivalent when paid.

The exclusions and cap in this section do not apply to:

• Fraud, fraudulent misrepresentation, willful misconduct, or gross negligence.

• Death or personal injury caused by our negligence or other conduct for which liability cannot lawfully be limited.

• Our breach of confidentiality, data-protection, or information-security obligations concerning your personal information.

• Refunds or other express payment obligations owed to you under these Terms.

• Statutory damages, remedies, guarantees, or other liability that applicable law does not permit us to exclude or limit.

Nothing prevents a court from awarding available injunctive relief, statutory relief, or legal costs where applicable law permits. A loss is not excluded merely because it involves health information or because an AI provider or another contractor participated in the relevant processing.

19. Limited responsibility for third-party claims

To the extent permitted by law, you agree to reimburse Chase Company Inc. for reasonable, documented amounts finally awarded against us, or included in a settlement you approve, in a third-party claim directly caused by your intentional unlawful use of the Service or your knowing upload of material that infringes another person's rights.

This obligation does not apply to ordinary personal use, an inadvertent mistake, a good-faith complaint, reliance on an inaccurate Testra output, or a claim attributable to our own breach, negligence, unlawful conduct, or that of our providers.

We must notify you promptly of a covered claim, provide reasonable cooperation, and take reasonable steps to limit the loss. You may participate in the defense with counsel of your choice. We will not impose a settlement obligation on you without your prior written consent. This section does not require you to waive a consumer right or pay our costs merely because you bring a claim against us.

20. Governing law and disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, excluding conflict-of-law rules, subject to mandatory protections applicable where you reside. This choice does not deprive United States or other eligible Canadian consumers of protections that cannot be waived by contract.

If a dispute arises, you may contact testra.support@chasecompanyinc.com with a brief description and the resolution you seek. We will attempt to resolve it in good faith. Informal discussion is optional and does not prevent you from filing a claim, seeking urgent relief, contacting a regulator, or meeting a limitation deadline.

These Terms do not require binding arbitration. Unless mandatory law gives you the right to proceed elsewhere, disputes may be brought in the competent courts of Ontario. You retain any nonwaivable right to bring proceedings in your home jurisdiction, use an eligible small-claims court, or participate in a protected representative proceeding. We do not shorten a statutory limitation period through these Terms.

Class and representative proceedings

Only to the extent a pre-dispute waiver is lawful and enforceable in your circumstances, you and Chase Company Inc. agree to bring claims against each other on an individual basis rather than as a plaintiff or class member in a class or consolidated action.

This waiver does not apply to Ontario consumer claims protected by applicable consumer protection legislation or to any other claim for which a class, collective, representative, or public-injunctive-relief right cannot lawfully be waived. It does not restrict regulatory complaints, government enforcement, or legally protected participation in proceedings.

If the waiver cannot be enforced for a claim, that claim may proceed in the form permitted by law. The remainder of this dispute section continues to apply. There is no separate arbitration requirement that takes effect if the waiver fails.

21. Changes to these Terms

We may update these Terms to reflect changes to the Service, legal requirements, or our operations. The revised document will state its effective date.

For a material change affecting existing users' rights or obligations, we will provide notice by account email or a prominent in-product notice at least 30 days before the change takes effect, unless a legal or urgent security requirement requires a shorter period. The notice will describe the material change and explain any required action.

We will obtain renewed affirmative acceptance where required by law and before applying a new or materially expanded liability restriction, dispute restriction, or recurring-payment obligation to an existing user. New terms do not retroactively govern a dispute that has already arisen without a separate lawful agreement.

If you do not accept a material change, you may stop using the affected service and cancel future renewal. If we end prepaid access because you decline a material change that was not part of your purchase, we will refund the unused prepaid portion, subject to any greater statutory remedy.

An update to these Terms does not replace any separately required consent for a new use or disclosure of health information.

22. General provisions

Severability. If a provision is invalid or unenforceable, it will be severed or limited only as permitted by law, and the remaining provisions remain effective. A court is not asked to rewrite a prohibited consumer waiver into an enforceable one.

No waiver. A delay or failure to enforce a provision does not permanently waive it. A waiver applies only to the specific circumstances for which it is given.

Assignment. You may not transfer an account containing personal health records to another person. We may transfer this agreement as part of a genuine merger, reorganization, or sale of the Service if the successor assumes the applicable obligations. Any transfer of personal information remains subject to the Privacy Policy and applicable law. We will provide legally required notice, and the transfer cannot eliminate accrued consumer rights.

Events beyond reasonable control. Neither party is responsible for a delay caused by an event beyond its reasonable control to the extent performance is genuinely prevented, provided it takes reasonable steps to reduce the effects. This provision does not excuse payment of refunds already owed, avoid data-protection obligations, or remove a statutory cancellation remedy.

Entire agreement. These Terms, accepted purchase terms, and any additional terms expressly presented and accepted for a particular feature form the agreement concerning your use of the Service. The Privacy Policy governs the data practices it describes. This clause does not exclude liability for misleading pre-contract statements or negate enforceable representations, guarantees, or rights provided by law. An unpublished internal policy does not impose additional obligations on you.

Electronic notices. We may send service and legal notices to your account email or display them within the Service, using another method where law requires. Marketing consent is separate; opting out of marketing does not prevent necessary account, billing, security, or legal notices. You may request a copy of these Terms by email.

23. Contact

For questions about these Terms, subscriptions, cancellations, refunds, account access, or the Service, contact:

Chase Company Inc. — Testra
Email: testra.support@chasecompanyinc.com
Street address: 2157 Phelan Road West

For a privacy request, use the same email address and identify your message as a privacy request. Provide only the information needed to identify your account and request; do not send unnecessary medical records, passwords, or payment-card details by email.